Frequently Asked Questions
Do you have a retail store located in my state?
Team Forever does not operate retail locations; this allows us to cut overhead costs and focus exclusively on quality and service - providing you with a high-quality product at a much better value than your local jewelry store. We do have an office at 10101 Fondren Rd. Houston Texas 77096 for Design and Review purposes.
Can I custom design an engagement ring?
Yes. Custom designing an engagement ring is a beautiful thing!
How long does the custom-designed process usually take?
To ensure the utmost quality of our work, The process can take from 1 – 3 weeks and will be discussed further at the time of inquiry. We will continue to notify you of any potential delays as soon as information is available. Please feel free to contact us by text at 1-713-283-7350 or by email at email@example.com if you have any further questions.
If I purchase a ring, will you be able to size it to fit?
Free ring sizing valid for up to 30 days from invoice date. You will be responsible for shipping. All shipping should be insured for the value of your jewelry. Please free to contact us by text at 1-713-283-7350 or by email at firstname.lastname@example.org if you have any further questions.
Do you sell loose diamonds?
Yes. We sell loose diamonds. To inquire about the diamond of your choice, please text 713-283-7350 or email email@example.com.
Are your diamonds GIA/IGI certified?
Yes. All our Diamonds are GIA certified, and IGI certified for Lab-grown diamonds.
Do you provide insurance appraisals?
Yes. Every finished engagement ring or piece of fine jewelry.
Do you have gemologists on staff?
Yes. We currently have G.I.A Graduate Gemologists on staff.
How does shipping work?
Here at Team-Forever most of the jewelry are made-to-order and will be shipped within 3-5 business days. Unless otherwise agreed, all shipments are insured and will be delivered to the address as matched the card’s billing address. Items also can be picked up from our Office at 10101 Fondren Dr. Houston, TX 77096. If you need to meet a certain (specific) deadline or need expedited shipping, we may be able to accommodate your request. Please email us at firstname.lastname@example.org The price will be determined based on location.
What is your return policy?
Contact us within 5 days of delivery, and ship items back to us within: 14 days of delivery. You will have to ask for a return authorization at email@example.com. (No refund will be granted without return authorization) Returns after the 15-day period are only eligible for store credit up to 30 days after the delivery date.