Shipping Policy

SHIPPING POLICY

RING ENGRAVING SERVICE

If you want to engrave a special quotes on your wedding ring or engagement ring, check the option for engraving, enter your engraving message at the product detail page and call Customer service at 1-800-345-6821 or email us jewelryandcompany@aol.com. we will be happy to help you. The additional fee is $10 each item. The message you provide will be engraved on the inside of the ring or pendants, single line, maximum 10~15 characters ; the size of a character usually 1 mm, including space. Since all rings and bands differ slightly in size, we may not always be able to accommodate the size of your message. In this event, we will contact you by email to discuss your options. Please note that while in most cases custom jewelry engraving will not affect your estimated ship date, there may be special cases where it may require an additional day.

If you have a special engraving request or a question about our engraving service that is not answered here, please contact one of our Customer Service Representatives by email at jewelryandcompany@aol.com or by phone at 1-800-345-6821.

Note: All personalized (engraved) items are non-refundable or non-exchangeable. Please verify your correct ring size prior to placing the order.

We are offering different font types for you to choose. Choose the best font to present your style. See the font images at the product page.

RING ENGRAVING TIPS

Limit the length of your message between 10~15 characters long, including spaces; otherwise, the message will not be readable.

  1. Popular ring engraving ideas
  2. Special dates (wedding day, engagement day, etc.). Example: 11/11/2011
  3. You and Your Spouse’s First names. Example: Lewis&Jane
  4. Initials and Symbols. Example: L ♥ J
  5. Personal messages. Example: My Lover J
  6. Nicknames: engrave each other’s nicknames inside the wedding rings
  7. Engrave a few short words from your wedding vows.

LOVE QUOTES FOR ENGRAVING

  • I do
  • Love Forever
  • My Strength
  • Love Endures
  • All for You
  • My Miracle
  • All My Love
  • My Angel
  • This Love
  • Now and forever
  • You & I
  • My One and Only
  • My Everything
  • Til Death
  • All I ever Wanted
  • You are the Sun
  • True Love&
  • A Perfect fit
  • Only you
  • All Eternity
  • My Star
  • Together Forever
  • You are my Lady
  • Love my Life

We are offering different font types, and choose the best font to present your style. Click the Engraving Fonts on the tap menu at the product page and see the font images.

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JEWELRY APPRAISAL

Your purchased diamond ring will be appraised and certified by Gemology experts of MyDiaLand.com. So you can be sure that the item you purchased is of the absolute finest quality. If you want to get a jewelry appraisal, your appraisal including all the specifics of your item will be emailed you, or shipped out with the item depending on your choice. This appraisal is free* because we value our customers.

*Free appraisals are not included for international orders. Please contact a customer service for more information 800-345-6821 or jewelryandcompany@aol.com

*We do not include free appraisals for any gold jewelry without diamonds.

Appraisal for diamond rings contain valuable information, including:

    • An accurate and complete description of the item being appraised
    • The precious metal used in the setting
    • The shape, carat weight, color, clarity, and measurements of the diamond
    • The name of the independent laboratory certification and report number
    • The approximate retail replacement value
     
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ORDERING

Order processing includes credit validation, name and address verification and fraud protection screening for your security. We also provide free quality gift wrapping and will include a gift message free of charge if you have selected these options. Order processing also includes sizing and special ordering if required. Once these steps are complete, your order is ready for final inspection and packaging.

Orders NOT requiring sizing or special ordering will be processed as follows: Orders placed BEFORE 12:00 PM Eastern Time Monday through Friday will be processed the next business day Orders placed AFTER 12:00 PM Eastern Time Monday through Friday or on Saturday, Sunday or holidays, will be processed within the next two business days.

Orders requiring sizing or special ordering will be processed as follows: Standard sizes for all rings are size 7 for women and 10 for men. To request a ring in any other size can add up to 5 business days to the total delivery time. The additional time that will be added to the total delivery time is noted in the drop down menu where the size is chosen.

Some ring materials, such as stainless steel, titanium or intricately carved or engraved rings must be special ordered, for non-standard sizes, from the manufacturer. The additional time that will be added to the total delivery time is noted in the drop down menu where the size is chosen.

If you cannot find what you want, extensive online selection, please don't hesitate to contact us for any special requests. We will attempt to accommodate your request to the best of our ability.

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CANCELLATION

If you'd like to cancel or change an unprocessed catalog or web site order for any reason, please click on my payment information, my account or contact us. We'll do everything we can to accommodate your request. If your order has been shipped, it cannot be canceled. But you may simply return the order according to our return policy.

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RING RESIZING

All rings of DiamondsOnCredit.com have only one size. Size 7 is a standard size for Ladies and 10 is a standard size for Men. DiamondsOnCredit.com do not offer resizing after shipping. Most rings can be resized within 2 business days. Depending on the size discrepancy, some rings will take approximately 8-10 business days. We offer free resizing within 1 size only for single rings.


 
  SINGLE DOUBLE COUPLE TRIO
To make a ring smaller and larger within 1 size FREE $60.00 See product custom option See product option
To make a ring smaller and larger within 2 size $45.00 $90.00 See product custom option See product option
To make a ring smaller and larger than 2 size Ask Us Ask Us Ask Us Ask Us

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SALES TAX

All orders shipped within the State of Texas will be subject to sales tax.

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